Compliments & Concerns

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

Compliments

If one of our representatives has provided you with exceptional service, we would love to hear about it. Please share your positive feedback using the contact details below so we can recognise great work within our team.

Concerns

If you have any concerns about the quality of service you have received, we want to know. We have established a process to address complaints quickly and fairly.

Please provide as much detail as possible about your concern, including any relevant dates, names, and reference numbers. You can contact us by:

• Email: evelyn@looploans.com.au
• Phone: 0448 770 377

Complaint status updates

You can contact us at any time to inquire about the status of your complaint by referencing your original communication.

Our resolution process

We will acknowledge your complaint within 24 hours and aim for a swift resolution. If our investigation extends beyond 30 days, we will provide you with written notification explaining the delay and the expected timeline for resolution.

Escalation to AFCA

If your complaint remains unresolved after 30 days, or you are not satisfied with our response, you may escalate the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Please note that time limits may apply to complaints made to AFCA, so you should act promptly.